Shipping and Return Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unused, in the same condition you received it, with all original tags attached, and in its original unopened packaging. Items that have been worn, used, washed, or removed from their original packaging are not eligible for return or refund under any circumstances. You will also need your order number or proof of purchase.

To start a return, contact us at hoophound24@gmail.com with your order number and photos of the item in its original packaging. If your return is approved, we'll send you instructions on where to send it. Items sent back without first requesting and receiving approval will not be accepted or refunded.

Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

Shipping Times

Orders are processed within 1–3 business days. Delivery typically takes 15–25 business days as items ship directly from our supplier.

Delivery times are estimates, not guarantees. Delays caused by customs clearance, carrier backlogs, weather, or peak holiday volume are outside our control and are not grounds for a refund while a package remains in transit.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us at hoophound24@gmail.com within 48 hours of delivery with clear photos of the item and its packaging, and we'll make it right.

Claims made more than 7 days after delivery, or without photo evidence, cannot be processed.

Non-Returnable Items

The following cannot be returned:

• Items that have been worn, used, or washed
• Items removed from their original packaging
• Items without original tags
• Sale or clearance items
• Gift cards

Failed Delivery and Unclaimed Packages

Customers are responsible for providing a complete, accurate shipping address and a valid email address at checkout, and for responding to the carrier when delivery assistance, pickup, or redelivery is required.

If a package cannot be delivered because the address was incorrect or incomplete, the carrier could not reach the customer, or the package was not collected within the carrier's holding period, the package may be returned, held, or disposed of by the carrier.

In these cases, re-shipping fees, return handling fees, and storage costs are the customer's responsibility. Refunds are not issued for packages that failed to deliver due to an incorrect address or an uncollected parcel.

Exchanges

The fastest way to exchange an item is to return the original (subject to the conditions above) and place a new order once your return is approved.

European Union — 14 Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must still be unworn, unused, with tags, and in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we'll let you know whether the refund was approved. If approved, your refund is issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since your return was approved and you haven't seen the refund, contact us at hoophound24@gmail.com.

Contact

Questions about returns or refunds: hoophound24@gmail.com — we respond within 24 hours.